What are your bakery's hours of operation?

• Sunday - 8 AM to 4 PM

• Monday - CLOSED

• Tuesday - 7 AM to 6 PM

• Wednesday - 7 AM to 6 PM

• Thursday - 7 AM to 6 PM

• Friday - 7 AM to 6 PM

• Saturday - 7 AM to 6 PM

Where is Flour Power located?
Our Address Is: 4668 Boston Post Road Pelham, NY 10803
We are located in the historic Four Corners Shopping Center, between Lenny’s Bagels and CVS. Parking is available in the attached lot, free of charge

Do you offer gluten-free, vegan, or allergy-friendly options?
Our staff have a product manual on hand that clearly lists all ingredients in each product, and all our products are labeled in the case with major allergens such as dairy, eggs, wheat and soy.

The following products are part of our regular in-store menu and are available for retail purchase daily:

• Gluten Free: Fudge Brownie, Dream Bar, Chai Zucchini Bread

• Vegan: Almond Blueberry Muffin, Pumpkin Bread, Snickerdoodles, Chai Zucchini Bread

We do offer vegan cakes and cupcakes for special order only. Please note that vegan cakes and cupcakes require a minimum of 1 week notice.  We do not make gluten free cakes or cupcakes at this time. 

Please note that our kitchen is not nut free, gluten free or allergen free. All products are produced on shared equipment with shared tools. There is always a risk of cross contact. When alerted to an allergy for a custom order, our kitchen staff goes through additional cleaning and sanitizing procedures in an effort to minimize this risk, but we cannot guarantee an allergy free production space for your order.

How far in advance should I place an order?
We recommend placing your celebration cake and cupcake orders with no less than 3-4 days notice. Please note that in our busier seasons (October-December and May-June) we can sometimes book out over 3 weeks in advance. It’s never too early to start your custom order, and we only require basic information and a valid credit card number to hold your place in our books!

See Below for Our Custom Order Lead Time Recommendations:
Custom Cookies - 1 Week’s Notice
Dessert Tables - 2 Week’s Notice
Custom Cakes - 1 Week’s Notice
Wedding Cakes - 3-4 Month’s Notice (can vary depending on size, and design intricacy)

Do you offer custom cakes or special orders?
Yes! You can start your custom order by filling out this form. Someone from our team will be in touch within 48 hours. You can also browse our selection of standard celebration cakes online, available for pick up within 4 days.

Can I order baked goods for a large event or catering?
Absolutely! We tailor our catering pricing and menus to your specific needs, the best way to start a large catering order is emailing us directly, or filling out the custom order form

What is your return or cancellation policy?
Custom Cake Cancellation Policy

All custom cakes require a valid credit card on file to confirm your order and hold your place in our books. Your card will be charged the Tuesday before your event, unless we are instructed otherwise. If you would like to place your order, and then pay in cash, the cash must be received 1 week prior to your event.  

We require ALL custom orders to be prepaid.

If you need to cancel, reschedule or change your order: Cancellations made more than 14 business days prior to the event may be canceled without penalty

If you cancel within 3-4 business days of your event: You may be subject to a 50% non-refundable cancellation fee.

If you need to reschedule your event, we will do our best to accommodate your new date, subject to availability.

We understand that unforeseen circumstances may arise. Please contact us as soon as possible if you have an emergency, weather concerns, or any other personal circumstances that arise and we will work with you to find a suitable solution.

• Customers may request changes to their order, including flavor, size, or design, up to 7 days before their event. Any change requests received with less than 7 days until your event may be subject to a fee and are based on availability. Please note that significant changes may not be possible due to preparation constraints.

Refund Process:
If your order is eligible for refund - refunds are processed to the original method of payment within 2 business days from the date of cancellation. Please note that it may take up to 10 business days for your refund to appear back on your card after we initiate the refund process. 

Online Order Cancellation Policy
If your order has yet to ship, you may cancel at any time. Due to the perishable nature of our products, we cannot accept returns or exchanges for online orders. If there is an issue with your order upon delivery, please document the issues and email us so we can find a suitable solution.

Do you offer delivery?
We are able to deliver most orders for an additional fee. If you need your order delivered, just ask us when placing your order and provide the delivery address for a quote.

Do you offer gift cards?
We offer digital gift cards that can be purchased online. You receive an email confirmation with a QR code you can print out and bring in, or we can scan the code off your device. Physical gift cards can be purchased and picked up in store at any time. If you need more than 10 gift cards, please contact us with at least 1 day notice, so we can prepare them in advance and have them ready for you to pick up at a scheduled date and time.

Do you ship your baked goods?
We ship a limited range of products nationwide, you can purchase them directly through our website!

Do you wholesale?
Yes! Please inquire directly through our wholesale contact form

How should I store my baked goods to keep them fresh?
We recommend storing your products in an airtight container and in a cool, dry, place.  Any products sold out of our cold case should be stored in the fridge. Cakes and Cupcakes should be stored in the fridge until 1-2 hours before you plan to serve.

Do you have seasonal or limited-time items?
Both our drinks and bakery products rotate seasonally! You can give the shop a call to find out what seasonal products are currently available.